Category Archives: Service Standards

How Does Asian Imports Auto Know What to Recommend?

When you drop your vehicle off at Asian Imports Auto in Las Vegas, they don't just poke around under your hood looking for stuff to do. Asian Imports Auto professionals have lists and procedures they follow for different types of service. First of all, your Las Vegas service center will note the mileage on your vehicle. They'll then check to see what inspections and services the vehicle manufacturer recommends for a vehicle of your make, model and mileage. If you are a regular customer, they will also check your vehicle's history.If the vehicle manufacturer's recommendations go beyond the services you've ordered, they'll let you know. They'll also indicate whether those services are urgent or if you can wait a while to take care of them. The Asian Imports Auto pros won't do work that you don't agree to.They will, however, perform inspections while they're servicing your vehicle. They'll check belts, filters and fluids. They'll check your windshield wipers for wear ... read more

Ethics of Automotive Repair in Las Vegas

We're going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Las Vegas automotive service and repair industry hasn't been given a pass either.Unfortunately, every profession in Las Vegas has some bad actors that hurt the reputation of everyone else. On the automotive side, industry associations and professional licensing organizations are very committed to high ethical standards.Yet some people remain uncomfortable with Las Vegas automotive service and repair. It may start with the fact that our vehicles are a big investment and we rely on them for so much in our lives. That alone guarantees our attention. And how well we understand the recommendations really impacts our comfort level.If we understand what's recommended and the benefits of taking care of the work – and the pitfalls of putting it off ... read more

On Board Diagnostics for Las Vegas Motorists

Some Las Vegas vehicle owners wonder why Asian Imports Auto and other Las Vegas auto repair shops charge a fee for vehicle diagnostics. Receiving a diagnostic charge at Asian Imports Auto for a tricky automotive problem shouldn't be a surprise. In the Las Vegas area, automotive diagnostics can cover quite a range. If you hear a noise in your vehicle brakes when you slow down in rush-hour traffic on a busy NV road, you pull off at the next off-ramp and take a quick visual check. That is usually enough to know what needs to be done. If you're having an intermittent problem with your vehicle engine, however, a Asian Imports Auto diagnosis may be much more involved.Much of the Las Vegas driver's confusion comes when the problem involves the Check Engine light. The Check Engine light comes on when the engine management computer has sensed a problem. There's a common misconception among NV drivers that the trouble code tells the Asian Imports Auto technician exactly what's wrong. They ... read more

Service Center Standard and Procedures

All NV pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome. That is why Las Vegas automotive service centers including Asian Imports Auto have procedural standards for each service they perform. Asian Imports Auto technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, NV service centers can assure a quality outcome. The job is done right every time and Las Vegas customers leave happy with how their vehicle performs. Each company trains its technicians to standards. The NV automotive industry as a whole is very committed to standards of excellence and encourages individual NV service center operators to apply them to every vehicle they service. An example is how Asian ... read more

Speak Up: Talking with Your Asian Imports Auto Service Advisor

About 80% of the vehicles on Las Vegas roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't performing as well as they could be - thousands right here in NV. Some of the maintenance issues are minor. Others represent serious safety concerns. There are many reasons Las Vegas drivers neglect their routine car care. Some of the more common ones are complacency, lack of confidence, lack of trust and budget issues. Modern vehicles are amazingly reliable compared to their older counterparts. They can run for years without any repairs, and we sometimes translate that to mean they don't need any maintenance. The trouble is that without maintenance, parts in the vehicle are gradually wearing out, fluids are getting dirty, oil is developing sludge — a lot of stuff is happening that we can't see, and it is destroying the vehicle. The first time we learn there is a pr ... read more

What You Need to Know from Your Asian Imports Auto Service Advisor

Las Vegas drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of knowledge. They don't want to make the service technician feel that they don't trust him.If your service advisor at Asian Imports Auto uses a term you don't understand, just ask him to explain. Remember, they are the auto service experts. If they came to your place of work, they probably wouldn't understand the jargon, either. When you take your vehicle in to be serviced, make sure you understand the financial issues up front. Ask about payment policies, warranties and, of course, the cost of the work being done.It helps to understand basic services your vehicle needs. Know the difference between a quick check-up and a thorough inspection, which you are getting and which you are asking for. Understand that diagnosing a problem takes time, and time isn't free. If you have concerns about cos ... read more

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