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Category Archives: What Customers Should Know

Got it Covered! (Timing Cover Maintenance)

You may have heard at one time or another about something called a timing belt or timing chain in your engine.  And you may know that if they fail… well, let's just say that there can be some major engine damage.  So obviously, we want our timing belts and chains to be in tip-top shape. One part that helps keep them running the way they should is the timing cover.  As you can probably guess, it's something that covers the belt or chain.  The timing cover protects both belts and chains from dirt and road debris.  Timing belts also need to be lubricated so their covers allow them to be lubricated as well.  They have a gasket that insures a good seal for the engine.  If that gasket breaks or develops a leak, then engine oil can escape, and loss of lubrication is never good for an engine component. Other symptoms of a failed timing cover are leaking coolant, a metallic sound coming from the front of your engine or your Check Engine light coming on ... read more

Clean Slate (Protecting Vehicle's Finish)

Winter is one of the hardest times to keep your vehicle clean. But did you know neglecting to wash your vehicle in winter could cost you a significant amount of money in the long run? Here's why. Many areas deal with snow and ice in the winter, and the salt and sand that are used to keep the road surfaces from being slick are also super corrosive to a vehicle's metal body and undercarriage.  That includes all the parts underneath that can be splashed with brine, saltwater and other road debris.  Winter is also tough on vehicles where there isn’t snow, sometimes from ocean salt or winter's extra humidity and rain.  If you have any breaks in your vehicle's paint, whether it be from a little fender bender or a stone chip, that corrosive winter moisture can get through those cracks and start eating away at the metal underneath.  If you can, you should get any dents or damage fixed as soon as possible so your vehicle has a protective layer of paint between road che ... read more

Not-So-Common Sense (Sensor Failures)

So your vehicle won't start.  What's the first thing that comes to mind?  Battery dead? Starter motor worn out? Out of gas?  Well, those are all reasons that make sense.  But your vehicle may be refusing to start because one of its computers is being warned that to do so might damage it.  Here's how that works. You have lots of computers in your vehicle.  They need to know the status of things so there are several sensors monitoring various things going on.  These sensors send information to the computers that adjust the fuel and air mixture so you don't waste fuel.  They know when things aren't quite right and prevent you from starting your engine if that's going to damage it.  Other sensors make sure the coolant is the right temperature, check to see you are not polluting the air and make sure other electronic components are performing their tasks correctly. Here's an example of a sensor doing its job.  Your engine needs oil to lubric ... read more

A Honking Big Jam (Stuck Horn)

At one time or another, most drivers honk their horn at someone who might be texting at a stoplight or not paying attention when they're driving.  But what happens when you tap on your horn and all of a sudden it won't quit? Everyone's looking at you like you're an angry jerk and all you want to do is turn it off! It helps to know the basics of what's happening when you honk your horn.  There's a switch in the steering wheel, of course, and when you press on it, it sends power to a relay which then energizes the horn.  Bingo.  Sound.  When the horn sticks on, one of these parts or the wiring has developed a problem.  With the ear-splitting noise inside your cabin, it may be hard to keep your cool, but do your best to stay calm.  Try pushing the horn several times; it may un-stick the switch if you're lucky.  If not, there are a couple of things you can try. First, if you can, pull your vehicle off the road and into a spot where you're not disrupt ... read more

The Puzzling Puddle (Leaks Under Vehicle)

Ever notice a little spot of liquid under your vehicle after you've parked in your driveway or garage? It may have been something as simple as water left from air conditioning condensation.  But then again, it could be a sign that there's trouble brewing in one of your vehicle's systems. You can help your service facility diagnose the problem by getting a little sample of the drip.  At the same time, you may save yourself a tougher clean up task by preventing the leaky fluid from really messing up the driveway or garage floor.  The first thing is to put something under the vehicle. A flattened out cardboard box will do fine.  You may also want to slip a little disposable aluminum tray or pan under it to catch a bit of the fluid.  Chroma and consistency can help a technician quickly figure out what kind of fluid you're dealing with.  You can take your sample with you when you go to your service facility. Also note how much of the substance is there over wha ... read more

When Your Air Bag Light Comes On (Illuminated Air Bag Light)

There are some dashboard lights you should pay more attention to than others.  One is the air bag light.  If it's on and your vehicle is in an accident, your air bags probably won't do their job. Automakers began installing air bags in the late 1990's since they were mandatory in the United States, and manufacturers have included them in Canadian vehicles as well.  Safety experts say using a seat belt in combination with an air bag gives passengers the best chance of surviving a crash and minimizing serious injury. The air bag warning light takes a few different forms.  Some look like a picture of a belted passenger with an inflated air bag from a side view.  Or there may be a warning light that says something like "Air Bag," "SRS" (for supplemental restraint system), "Airbag Deactivated" or "Air Bag Off." Different things cause the air bag light to come on.  Your vehicle may have been in an accident during which, while the air bags didn't inflate, crash s ... read more

Don't Do It Yourself (Perils of DIY Vehicle Repair)

Your vehicle is a complicated machine, and yes, it would be nice if you could take care of all of its problems yourself.  There was a time when vehicles were simpler and it wasn't too hard for a weekend mechanic to replace brakes, adjust a carburetor or perform a tune-up.  But vehicles are far more complicated these days, with traction and stability control, anti-lock brakes, air bags and fuel injection just a small sample of the new technologies.  Like a lot of things these days, technology changes in leaps and bounds.  Anyone who repairs vehicles has to stay up on the latest computers, sensors, suspensions, steering, electronics, hydraulics and more.  Many power steering, braking and heating and air conditioning systems that used to be mechanical are now being replaced by electronic systems.  Computers are an integral part of  much of the latest automotive technology, something you didn't see a lot of until as recently as the 1990s. Today's most hig ... read more

Such a Little Part (Climate Control Resistor)

You expect your heater/air conditioner to work like it should.  You have a control for temperature and one for fan speed.  You even have a control for what vents the air comes out of.  Don't be surprised one day if your blower fan develops a mind of its own and starts going crazy.  Most of the time, you may find that it starts blowing at full speed, and nothing you do to try to control it does any good.  This is what may be happening. Your blower motor has an electronic component called a resistor.  It does what its name says; it offers resistance.  When you want the fan to run more slowly, you turn the fan speed down.  That resistor accomplishes that by turning its resistance up.  When the resistor fails, the power has nothing to slow it and the fan speeds up.  It's a small part and can fail due to age or corrosion.  It's usually not an expensive part, either, but it's often found in a location that's not that easy for the technic ... read more

Do you have a Clue (Get the Most Out of a Service Visit)

When you head to the doctor, you probably have it in your mind what you're going to say about why you don't feel good.  That way your doctor can use that information to diagnose your problem. You might want to think of that same approach when you take your vehicle in for a repair. Experts say what will help the service advisor most is for you to bring in some well-organized descriptions about your vehicle's issues.  You might even want to write them down so you don't forget.  Is there an unusual smell?  What does it smell like?  Does the problem happen first thing after starting out? If there's an odd sound you hear, is it dependent on speed?  Does it change when you turn a corner?   Keep your expectations realistic.  Some conditions may take a long time to diagnose and repair.  If you go thinking you'll be in and out in no time, you might be disappointed when you're told there are other customers ahead of you and you may have to come b ... read more

In a Fog (Fogged Windows in Cold Weather)

It's bad enough in cold weather when ice and snow block your visibility.  Add to that fog on the inside of your windows and you could be driving blind.  So here are a few tips on how to keep your windows from fogging up when there's a chill in the air. You probably know fog is really condensation, when moist, warm air meets a cold surface and turns to liquid.  If your windshield fogs up, you probably turn on your windshield defroster. Most defrosters blow heated air on the windshield glass to warm it up so it won't condense the moisture.  Many also turn on the air conditioning to reduce the moisture.  That same strategy can work on the rest of the windows.  First, turn up your heater's temperature setting.  The hotter the air, the more moisture it will hold.  Also, turn off the "recirculating" setting since you want all outside air to come in. Then switch on the air conditioning.  It will remove the moisture from the outside  air that i ... read more

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