It was my first time personally using Asian Imports, and Jim went above and beyond to give great customer service. I recently took my car to the dealer and was told I needed $1600 in work done. I then took my car to AI to have one of those items done [power steeling fluid for $140] and was told I needed another $2300 in work done. This was very frustrating, but unlike at the dealer, Jim offered to show me exactly what the problems were and walked me through why it was important. He literally raised my jeep up so we could walk under and take a look at everything. I have very little knowledge of cars and mechanics, but he patiently gave me clear explanations that were super helpful. Carol, at the front desk, is also the best front desk person I’ve experienced in years!!!