Your loyalty program-good idea, but sending me a $$ off coupon when I've just finished a service and when the coupon expires WAY before I'd need another service is frustrating and pointless, not an incentive. I mean, "Gee, why don't I get an oil change I don't need." See what I mean?
Good point. The loyalty program is designed to reward you with a discount towards future services based on your spending today. Please save the reward certificate even after it has expired and we will honor it on your very next visit. We absolutely want you to be able to take advantage of the rewards you have earned! Thank you!
- Asian Imports