I went in with a thought of what I thought the issue was(Nuetral/Safety Switch) they said they needed to run a full diagnostic test at the cost of $185 which I though was excessive since I told them what to look for. They came back with a laundry list of items adding up to almost $7000 but that the original issue was not the switch but automatic shifter cable they wanted $778 to replace. I did not want a full diagnostic test. So, I walk out being charged $190.50 because I used a debit card and my card was NO closer to being fixed with the overpriced estimates they gave me. I wish I would have read the reviews first NEVER Go back there or refer them to even an enemy. They were very cold and this is the business. I knew I should have walked away. They reached out to me in a very professional manor. And thru our discussing we decided to make the cost more reflective of the service performed and we came to a very good customer and shop agreement that satisfied us both therefore I wanted to update my review to reflect on their professionalism to assure that the customer completely satisfied and its shows the class of the shop to stand behind their work and customers. We agreed that what needed replacing was actually shifter cale and not the neutral safety switch. So be comfortable that they stand behind their assessment of your service.
Dear David, we appreciate your detailed feedback. We apologize for any inconvenience caused initially. Our goal is to provide transparent and accurate diagnostics. We're glad we could address your concerns and find a resolution that satisfied both parties. Our commitment to customer satisfaction is paramount, and we stand behind our recommendations. Please don't hesitate to reach out if you have any further questions or if there is anything else we can assist you with.
- Asian Imports Auto – Henderson